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Privacy Policy

This Privacy Policy describes how Billion Case — Where Tech Meets Trend, trusted by over 1M+ customers across our stores — collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our content and services.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our hosting and analytics partners, such as WordPress and Google Analytics.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, UPI, wallet details), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill your order, process payments, arrange for shipping, send invoices/order confirmations, communicate with you, and screen orders for potential risk or fraud.
  • Source of collection: collected directly from you during checkout.
  • Disclosure for a business purpose: shared with our payment gateway and courier partners for order processing and delivery.

Customer Support Information

  • Purpose of collection: to provide you with customer support and resolve inquiries efficiently.
  • Source of collection: collected directly from you when you contact us via email, phone, or our website form.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WordPress Inc. to host our online store.
  • We may share limited data with third-party partners like courier services, payment gateways, and marketing platforms to complete your orders and provide relevant product updates.
  • We may also share Personal Information to comply with legal requirements, respond to subpoenas or government requests, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand how customers use our site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
    You can opt out here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your use of our site, your purchases, and your interaction with our ads on other websites with our advertising partners.

For more details on targeted advertising, visit the Network Advertising Initiative.

You can opt out of targeted advertising via:

You can also opt out through the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to:

  • Process and fulfill orders;
  • Communicate order updates;
  • Provide customer service;
  • Inform you about new arrivals, sales, and special offers;
  • Improve our services and website experience.

We may also send promotional calls, messages, and emails via a trusted third-party platform.

Lawful Basis (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent;
  • Performance of the contract between you and the site;
  • Compliance with our legal obligations;
  • Legitimate business interests that do not override your rights and freedoms.

Retention of Information

When you place an order through our Site, we will retain your Personal Information for our records unless and until you request us to delete it.

For deletion requests, please contact us at ask.billioncase@gmail.com.

Automatic Decision-Making

We do not engage in any fully automated decision-making that significantly affects customers. However, our systems may perform limited automated checks to detect fraudulent activity.

Selling Personal Information (CCPA)

Billion Case does not sell customer data for profit. Any sharing of information is solely for operational purposes such as payment processing, shipping, or analytics.

Cookies

Cookies help us improve your browsing experience by remembering your preferences.
You can manage or block cookies through your browser settings. For more information, visit www.allaboutcookies.org.

Blocking cookies may affect your browsing experience or limit access to some website features.

Do Not Track

Please note that we do not change our data collection and use practices when we detect a “Do Not Track” signal from your browser.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For any privacy-related questions, complaints, or data access requests, please contact us at:

Billion Case — Where Tech Meets Trend
 📍 Shop Address: Shubhra Complex, Aamghat Rd, Mahuabagh, Ghazipur, Uttar Pradesh 233001
🏢 Head Office: A-245/5, Aali Village, Sarita Vihar, New Delhi 110076
📞 Phone: +91 9310911531
📧 Email: ask.billioncase@gmail.com